this style, leader centralises all decision making powers and exercises
complete control over his subordinates. This is prevalent in sole
organisations. There is less sharing of
information and decision making authority lies with top management.
consults subordinates in the decision making process and encourages them to
give suggestions in setting goals and
Free rein style-
leader gives the complete freedom to the subordinates in setting goals. Such a
leader avoids the use of power. He depends largely on the group to establish
its own goals and work upon the problems.
The skills required to be tour operator varies
from organisation to organisation. But the basic responsibilities always remains the same. These are some of
the most relevant skills,
A demonstrable interest in travel
Knowledge of key holiday destinations
Foreign language skills
Excellent interpersonal skills
Customer service skills
Good time management skills.
Some of the major responsibilities include the following-
how many holidays to sell each season and the resorts/countries to use
resorts to ascertain accommodation quality and suitability
with coach operators, airlines, hoteliers and resort reps
service levels, contracts and costs
customer names with airlines/hotels
evaluating and responding (as appropriate) to customer feedback
market research information to guide decisions
brochures and internet-based information
holidays to clients via travel agents, websites, brochures and television
bookings, invoicing and issuing of tickets
profits or number of bookings
Yatra.com advances national
coordination. At the point when individuals from one territory of the nation
visit another zone as travellers, their social experience is expanded.
It offers help to nearby economy as voyagers
spend on nearby sustenance and cabin and buy things made locally getting
significant outside trade.
It helps in social trade and enhances the
comprehension of various societies.
ethically and with integrity
Assume positive intent
Be transparent and responsible
People are respected, valued, and appreciated.
It focuses on the tagline of ‘making cheerful
On the basis of the
research conducted, online tourism industry is fastest evolving service
industry in India. The OTA segment in India is expected to grow further by
30-40% in the online travel agencies.
Yatra.com is a private
limited online travel agency and is enjoying 30% market share in the tourism
industry. A depth study was conducted on the history, client’s profile,
products and services offered, organisation structure, acquisitions and
achievements. It needs to do some more promotional activities to capture the
was done using SWOT and McKinsey 7’s analysis.
The research helped us
to know the upcoming future and the major players involved in the tourism
industry. The future of online travel
agency can be described as ‘Personalization and Convenience’. The technology
will be playing a major role in the advancement of this industry.
Right now, people are
working on complex technologies and it is possible that 5-10 years down,
tourism industry would achieve greater heights as this industry have a lot of
scope for development and potential to grow.