In the previous chapter we see that in the hospitality industry not only in Kenya that there is the issue of high demand of skilled and professional personnel identified. So in this chapter,i will critical review on literature related to recruitment processes and other strategies that would be used to help in the interpretation of the variables. The literature review purpose is to help understand the existing studies and to check the scope of the research and the finding the gap, using the theoretical framework for the primary research which starts with the definition of key terms used in the research. Moreover in the literature review it will highlight the significant and important strategies of recruitment and selection which will be paired with the findings and theories that will be used in the primary research.A summary will finish off the chapter of Literature review demonstrating both sides of the problem giving a clear identification of the research gaps and problem in context of an employee.
DEFINING KEY TERMS
Skilled workers are people who have special skills in terms of knowledge which is mainly acquired through going to school or on job and also have the ability and training to perform a task/duty required. Most skilled workers may have attended school which can be college,university or a technical school where they learn the skills.
Non- skilled personnel
These are workers who have no training, experience or skill to partake a job or duty,they often need training to help develop their skills.
Semi skilled personnel
Are workers who do not require much training for the job however they require a lot more skills and knowledge than what they have. Most of the semi skilled personnel are normally diploma graduates from colleges.