Emotion are the intense feelings that are directed
at someone or something . An emotion is a mental and physiological state
associated with a wide variety of feelings , thoughts and behaviours . Like as
happiness , surprise , fear , sadness , anger , disgust .
Emotional labor is a situation in which on employee
expresses organizationally desired emotions during interpersonal transactions
at work .
In this case , Lee’s have a plumbing business and
she also wants to find standardized hiring methods for all of her
organizational branches to help managers identify . So , here we are finding
for people who better suited for the job .
In an organization , a manager can provide his/her
best role and certain responsibilities to lead functions and departments
employees. A manager is appointed to act a selective level on an organizational
figure . People who have the job designation of manager have amazing responsibilities
for people and functions .
The hiring recommendation would be like –
Ø Figurehead : A
manager like, healthy and safe at workplace
required to perform a routine duties of a legal or social nature .
Ø Leader :
Responsible for the motivation and direction of other employees .
Ø Liaison :
Maintains a network of outside contacts who provide favors and information .
Ø Unity :
Sufferingout team work and attaining the mission and the goals of the business
and the development of the department . Personal ongoing development also .
Ø Human Resource Management :
Work with human resources staff to recruit < managing , staffing , training , interview , select , hire and employ an appropriate number of employees . Ø Mentor : A manger who as a mentor , providing career development planning to other employees of the organization . Ø Disturbance handler : Who lead employees using a performance management and responsible for corrective action , when organization faces important , unexpected disturbance . Ø Goal-keeper : Who can look for product's quality , productivity and lead employees to goal achieve . Ø Planning ability : To procedures enhance speed , quality , efficiency and output of the efficiency business process it would be planned , evaluated and improved . Ø Management skills : Manage the review data that includes financial , sales and activity reports measure department productivity . Ø Networking : Socializing , politicking and interacting with outsiders . Afterall , Lee would hire an employee recommendate as a manger for her plumbing business who have responsible for designing an organization's structer . Who have the power of planning , organizing and leading the other employee of organization . Using this functional approach , she can reach her goal at this business . These traits do a very good job of predicting how people behave ina variety of real –life situations . The big five personality factors are – 1. Openness : In this traits , people are adventurous and creative , also traditional and struggle with thinking , this people's inventive , they try new things , focused on new challenges , dislike changes . 2. Conscie ntiousness : Those who are high on the conscientiousness continuum also tend to time preparing , finish important task , pay attention to details , dislike structure and schedule . 3. Extraversion : In this trait , people enjoy being the centre of attention , like to start new conversation ,enjoy meet with new people , find it easy to enjoy make new friends . Say things before they think about them . 4. Agreeableness : In this trait , people care about others , feel empathy and concern about other people , take little interest in others , insult others . 5. Emotional stability : Here , people are emitonally stable , experience a lot of stress , get upset easily , deal with stressed and by times get very relaxed . These are the five traits that are useful for the customer service responsibilities and emotional labor . Cause , for the customer service responsibilities these traits influences customer service , which influences levels of repeat business and of customer satisfaction . Providing high quality customer service makes demands on employees and employees' emotions can transfer to the customer . By following these big five traits customers who catch the positive moods or emotions of employees shop longer . And for emotional labor , this big five traits are must useful , cause by these factors we know about a performer quality and mentality . That would help him/her at the strength workplace . And because of emotional labor an employee manage his/her organization well . These five traits thing are useful during interpersonal transactions at work when an employee expresses a situation organizationally .