As patients notes ready for the consultant to see.

As a clinical support
worker, following the trusts PIVOT values is essential in enabling me to carry
out my work. I ensure patients are put first by catering to their needs and
making sure they are comfortable and safe. This could include things such as:
helping them into different positions so they can be comfortable when they are
seated or lying down, assisting them so they can eat and drink with ease,
listening to their concerns, and undertaking regular observations to monitor
any changes in their health. I strive for excellence by making sure I am always
motivated to do my job, taking initiative to make things happens, treating
others with compassion and supporting my colleagues. I also aim for continuous
improvement when it comes to patient experience. For example, in the
outpatients department where I work, I reduce waiting times for patients by
quickly receiving their notes and pinpointing anything the consultant may need
prior to seeing the patient by reading their referral letter. If I am working
in a urology clinic, this then tells me if I need the patient to provide a
urine sample for example and I can analyse, print the result and place it in
the patients notes ready for the consultant to see. In doing so, the patient
doesn’t need to wait as long and the consultant can see patients quickly as
possible as they don’t have to wait for results. Honesty and openness are also
important in my role as a clinical support worker. If I make a mistake in a
patient’s care which causes them any harm I have a legal duty to inform and
apologise to them. Lastly, having great team work and communication with my
colleagues can enable us to provide more effective care for our patients. As a
clinical support worker in a busy department if I am able to, I often support
my team members by carrying out observations on their patients if there is a
large list of patients needing to be seen.