1.1 People have their own identity, needs, wishes, choices,

Define person-centred values
Person centred is about delivering
the correct care and support that is centred or focused on the service user’s
individual needs. We are all individuals and just because two people might have
the same medical conditions for example, Dementia, it doesn’t mean that they necessitate
the same care and support. The main principles of person centred approaches
include: individuality, choice, rights, independence, privacy, dignity,
partnership & respect.

Individuality: People have their own identity, needs, wishes,
choices, beliefs and values.

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Choice: Each service users should be supported to make
choices about their care and the support, which they are required. The
service users should be given information in a way that they can understand
so they are able to make their informed choices. For example if a service
requested a certain food and care worker didn’t give their choice of food and
given the totally different type of food. When we working with service users
who can’t express their wants and needs, wishes and therefore you need to
find other ways of communicating.

Rights: The service user’s rights are very important. The
human rights Act 1998 is the main legislation, which sets out of the rights
of people within the UK. You have the right to speak your own mind and kept
from safe from harm, as well as the right to respect, Dignity and also
equality. You have to be able to make sure that the service users rights are
respected not by yourself but by the other people who are involved in a
certain service user’s care.
Independence: promoting the individuals independence means to
look at what they can do for themselves empowering them to do as much as
possible for themselves. For example it doesn’t mean that leaving someone to
cope alone but agreeing to the support which the service user wants.

Privacy: everyone has the right to his or her own private
space and time when they are required. Privacy affects how and where cares
support is given, especially when it involves their personal hygiene or the
any other intimate procedures. For example privacy includes not talking to
anyone about any service users private information unless they give their
permission and it is on a need-to-know basis to improve their care and their
Dignity: Treating somebody in a dignified way means to treat
the service users respect, valuing their individuality and their ethical and
moral beliefs. In order to provide dignified care you need to have open
positive attitudes. For example taking time to their things in their own way.

Care workers not making assumptions about how they want to be treated and
aware how the personal care could may affect the service user’s dignity.

working with the service users you
have to be able to involve their family and work alongside of the care
workers. Good communication and trust and valuing the respecting what others
have to say.

Respect: respecting the service users means believing that
they have importance as n individual, it means that they have their own
opinions and the feelings even though the care workers may not agree with but
you have to be able respect the wishes of the service users.


Explain why it is important to work in a way
that embeds person-centred values
The care provided it is
important to work in which embeds person-centred values, working together
with certain service users to plan their care and support to meet their
required needs. This cuts down the risk of the negative, unfair and harmful
care. The service users are put at the centre and able to choose and control
how they would want their care and how they are supported by it.

Explain why risk taking can be a part of a
person-centred approach
Risk can take part in
helping them from right to wrong, we all do take many risk in our daily life
but they can empower us, it teaches us the consequences of the actions we take
therefore these are positive risks. It can be a part of the service users
choice to take risks so long as the risk doesn’t endanger and hurt others.

Influence is another way of talking in away the rights of the individual to
make informed choices.
For example if your
informing a service user of how bad it is to eat unhealthy food such as
Greggs everyday you can give them suggestions of alternative foods such as
more healthier foods, but whatever the service user decides, after the
information you have informed it has to be respected. To deny the service
users choice is taking away their rights and freedom as they wish. You have a
responsibility to listen to the service users and hear what they are saying.


1.4 Explain how using an individual’s care plan
contributes to working in a person-centred way
The service users care
plan contributes to working in person-centred way because it is important to
recognise the changes and how the support is provided will also need to be
reviewed regularly to see if there are any changes or adjustments in the care
You have the
responsibility to listen to individuals, to hear what they are saying, write
down any information about change in the care or support plan and contact
your supervisor or manager if this is likely to have an impact on the level
or type of care and support that is provided.

Making sure that care
workers are able to work in person centred way by using the servicers care
plan by communication with the service users, ensuring that the needs of the
individual are met and apply person-centred values.


Learning outcome 3 Be able to establish consent when
providing care or support

3.1 Explain the importance of establishing consent when
providing care or support
The word ‘consent’
is the informed agreement to an action or a decision. Permission for
something or an agreement to do something. The importance on of gaining the
consent when working with a certain service user it very important to uphold
their rights to be fully engaged in their own care, while observing to their
legal requirements. It is also the service users right to refuse care for
example when I attended a clients house they didn’t require anything so they
refused the care they didn’t want anything.
It is also
important that people not only give you their consent but therefore
understanding what they are consenting to and the implications of this.

Gaining the contest protects not just the career but the individual receiving
the care and support also. If there isn’t any contest given then you cant
process any further with the care.
It is illegal to
pressure the service user into anything to individuals choice to take risks
as long as those risk don’t hurt others and that they will result in a
consequences negative or positive but it’s the down to the individuals to
make the choice.
However the
abiding the legal requirements we must act in the best interest of the
service users work towards solving conflicts, with the extra support for
example family if necessary. When needed to the contract the person who has
legal responsibility. Also if you cant give consent you can stop doing the
task involved and we must also record this information and report to your
supervisor or manager whichever is available.


3.3 What steps would you take if consent cannot be readily established
The care workers can
ensure that they understand and act on understanding of the health status or
condition of the service users.

Ensuring that they understand the individual’s needs and

Ensure that they understand the ability to make decisions.

Making sure that there is relevant information in a form that the
individuals can understand.

Making sure that they understand the information’s and the
options, which are opened to them.

Listening to the service users and observing them for other


Learning outcome 4: Be able to encourage active

4.1 Describe how active participation benefits an
Active participation is
recognising the services users right to participate in the activities and the
relationships of everyday life as independently as possible. It is vital that
the service user is active within their care rather than being told or takes
over their choice. The benefits of an individual of active participation by
empowering and encouraging the servicer users to participate into their care
this promotes independence.

Sense of purpose
Self confidence
Well being
Stimulation (mental or either physical)


4.2 Identify possible barriers to active participation




Learning outcome 5: Be able to support the individual’s
right to make choices

5.3 Explain why your
personal views as a worker should not influence an individual’s choice
The care workers own
personal views, and therefore opinions, not facts, so this can be
discriminatory towards the service users choices and this may prevent
empowerment and hinder the encouragement as well as itself. (Confidence).


5.4 Describe how to support an individual to question
or challenge decisions concerning them that are made by others
is very important to encourage questions, through discussions and being
prepared to be listened to. Ensuring that the service users are aware od the
policies and procedures as well as the complaints procedures. Awareness
advocates that may be available, and the options of the second opinions. Its
very vital they are aware of their own individual rights.